Have you ever imagined working in a fast-paced environment where you have to adapt and respond quickly? Probably you can apply for these Blue Label Telecoms vacancies as a call centre. Blue Label Telecoms is one of the progressive leader in the market that provides the transactional services. It could be electronic tokens, prepaid airtime, electricity, and other profit products.
Further, if you put specific interest, this following information might bring you a lot of details to consider.
Table of Contents
Programme Description
Position: Call Centre
Recruiter: Blue Label Telecoms
Location: Randburg, Gauteng, South Africa
Salary: Market related
Reference number: 024
Type of work: Permanent
Duties
In addition, a call centre has a lot of responsibilities to handle from the customer service, customer support, operational compliance, service level, and many more. Hence, these are the details of what a call centre will deal with.
- Reducing the number of complaints related to customer service
- Treating customers with professionalism at all times
- Displaying strong service orientation in dealing with customers and staffs and passion for customer satisfactions
- Answering inbound interactions through all channels within the service level agreement
- Ensuring the validation of customer information and the accuracy of all data input into logging tickets
- Researching required information by using the available resources
- Providing first level support and assistance and second level support when necessary
- Transferring ticket to the correct person or team
- Providing all the necessary information to the back office teams
- Managing service level performance against the defined targets
- Seeking constructive feedbacks and meeting quality expectations
- Attending meetings when necessary
- Keeping up-to-date to all changes in the systems, processes and products of Blue label
- Following the mandatory procedures for ensuring that the works have been based on the quality standards
Requirements
Moreover, the applicants must have provided these following requirements to quality for the positions.
- Grade 12 qualifications or equivalent qualifications are the minimum requirement
- Having the minimum of one to two years of working experience in a call centre environment is compulsory
- Having the experience in both managing and resolving queries in a call centre and in superior time management will be much preferable
- The applicants must have outstanding verbal communication
- Having computer literacy especially in MS Office is a must
- The applicants must be able to communicate effectively and ensure accountability
Application
Furthermore, some documents are also compulsory for the applicants to complete before being able to proceed the registration.
- A comprehensive Curriculum Vitae (CV)
- Identity document
- Certified copies of qualifications
What’s more, you can apply by clicking this link. Therefore, when you have not yet registered yourself, actually there are a few steps to follow.
First, you have to enter by using email address and password and complete the registration. After having registered, you can start applying for the job. Consequently, you have to reenter your email and password. Next, all applicants must attach their documents (CV, ID, and qualifications) at the available buttons.
After that, there will be some columns that you have to fill. Thus, it includes your personal information and working preferences. You have to fill it honestly and carefully.
Contact
Moreover, if you have any questions about the company or the recruitment, you can have a visit at www.bluelabletelecoms.co.za.
Closing Date
Finally, Blue Label Telecoms vacancies will be closed on 3 May 2021.
