Vector Logistics Vacancies: Retail Account Officer

Vector Logistics Vacancies are in the process of looking for a Retail Account Officer to complete their Westville team. You can try to apply for this vacancy after checking their requirements in this article.

Are you ready to know more about Vector Logistics Vacancies? Check the sections below then!

Vector Logistics Vacancies
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Job Description

Job Title: Retail Account Assistant

Recruiter: RCL Foods

Reference Number: RCL220428-7

Location: Westville

Type: Permanent


The duties for Vector Logistics Vacancies as Retail Account Assistant are divided into below sub-sections:

Customer Relationship Management

  • Answer general inquiries escalated by customers, working with the Vector Customer Service Centre and Control Tower to resolve issues and complaints.
  • Communicate requests from the Customer to relevant Vector stakeholders and provide feedback to the Customer.
  • Conduct store visits and provide feedback internally to the Vector departments (if required and as per customer needs)

Account Administration

  • Compose daily, weekly and monthly customer reports on service levels, sales, and other key measures as required and send them out to customers timeously.
  • Monitor and share daily order rejection reports with customers and help resolve any pricing or master data discrepancies.
  • Manage new product requests and ensure information is accurately updated.

Product Pricing

  • Ensure annual and bi-annual pricing is updated accurately on the relevant system according to specified timeframes.
  • Ensure administration and communication internally and externally around ordering and delivery day schedule changes occurs timeously and correctly.
  • Ensure administration and communication on new supplier and product take-on and exits.
  • Support the finance department with customer reconciliation queries and required follow-up.
  • Lead customer project administration, scheduling project meetings, taking minutes, and updating project plans.
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Reporting & Analysis

  • Compile review packs (standard and non-standard) for the Retail Account Specialist and Retail Account Manager.
  • Assist with ad hoc report requests from Customers and internal stakeholders
  • Support the Retail Account Manager and Retail Account Specialist with data analysis and composing reports on output and findings

Team Participation and Self-Management

  • Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing, and self-development.
  • Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
  • Inform relevant parties in the event of tasks or deadlines not being met, the potential risks thereof, and provide appropriate resolution.
  • Support and drive the business core values.
  • Manage colleagues’ and clients’ expectations and communicate appropriately.
  • Demonstrate a willingness to help others and “go the extra mile” to meet team targets and objectives. Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
  • Participate in and drive regular performance appraisals and ensure that your own targets and goals are clear and achievable.
  • Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Eligibility and Requirements

While the minimum requirements for applicants are as follow: 

  • Post graduate qualification is preferred. Disciplines in Logistics, Supply Chain, Marketing will be advantageous.
  • 3 years of customer service experience
  • 3 years of general administration experience, preferably in an FMCG Distribution environment
  • SAP/BW experience is necessary
  • Advanced Excel and PowerPoint proficiency
  • Immaculate attention to detail
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For the application to this vacancy, you can head to the link and hit “Apply”. You might need to create a new account to submit your application. Or else, you can use your Facebook, LinkedIn, or Google account to gain access inside.

Closing Date 

The closing date for this opportunity is on 26 September 2022. Make sure you submit your application before then.

So, we hope you are successful in your future career and good luck!