Department of Employment and Labour: UIF Call Centre Agent Vacancies

Are you looking for a vacancy in the Department of Employment and Labour? We have information for you about the new government job vacancy in Pretoria in November 2021. There is a new Call Centre Agent job available in Pretoria. This job is very suitable for you if you are interested or have experience in customer service. Additionally, this is an entry-level government job (accepting 0 months experience). If you are a fresh graduate or inexperienced, we still encourage you to apply.

Please find more information about the skills and qualifications that you need for this Call Centre Agent vacancy below. Keep reading to find out if this job is suitable for you!

Call Centre Agent Vacancy Department of Employment and Labour
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Programme Description

Job Title: Department of Employment and Labour: UIF Call Centre Agent Vacancies

Position: UIF Call Centre Agent

Recruiter: Department of Employment and Labour – Unemployment Insurance Fund

Location: Pretoria

Type: Permanent

Salary: R 173 703 per annum

Reference Number: HR4/4/3/1/CCA/UIF (X4 POSTS)

Closing Date: 15 November 2021


In the Call Centre Agent job in Pretoria, you will have the following duties if you are successfully accepted into the position:

  • You will be responsible to handle outgoing calls (Outbound).
  • You will be responsible to maintain the database.
  • Furthermore, you will need to handle electronic enquiries.

Eligibility and Requirements

For the Call Centre Agent position in the Department of Employment and Labor, you need the following qualification to be eligible, please check it below:

  • Senior Certificate/Grade12 or equivalent.
  • 0–6 months experience.

While the Call Centre Agent vacancy accept 0 months experience, there is some knowledge that you should have to apply in order to perform better and increase your chance to be accepted, they are:

  • Batho Pele Principles
  • Telephone Etiquette
  • Call Centre operating system

Aside from that, you will work with computers and communicate with customers to serve and help their needs, so you must have the following skill:

  • Computer Literacy
  • Interpersonal Skill
  • Good Communication
  • Good Listening Skill
  • Customer-focused


If you have the right qualification and skills required for the Call Centre Agent vacancy, we encourage you to apply. The documents that you need are:

  • A recently updated comprehensive Curriculum Vitae.
  • Copies of all qualification academic transcripts, including Senior Certificate.
  • ID document.

If you are a Non-RSA Citizens or a Permanent Resident Permit Holder, you must attach a copy of your Permanent Residence Permits to your applications.

If your qualification is of foreign origin, you must attach an evaluation certificate from the South African Qualification Authority (SAQA) in order to validate your qualification.

In order to apply, you must use the new form Z83, you can obtain this form through any Public Service Department or by downloading them through the internet on this link.

Your application must be fully completed, duly signed, and initialled. If you fail to sign this form, you will be disqualified during the selection process. You do not need a certified copy of documents, only the shortlisted candidate will be required to bring it upon interview.

  • Please send your application and all the required paperwork through email:

    [email protected]

    For Attention:

    Chief Director: Corporate Service

Application through fax is not accepted. Only shortlisted candidates will be contacted, if you do not receive a notification within eight (8) weeks after the closing date of this vacancy, your application is unsuccessful.


Finally, if you have any enquiries, you can contact the Department of Employment and Labour through phone:

Ms Z Chauke

Tel No: 012 337 1886

We wish you luck with your application!

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