Mamela Yiva: Project Administrator in Johannesburg

Recruiter/Employer:

Mamela Yiva (Pty) Ltd is a dynamic business process outsourcing company located in Johannesburg, Gauteng, South Africa. We specialize in providing comprehensive services, including inbound and outbound telecommunications, omnichannel services, customer care/assurance, sales and support (cross-sell/up-sell), website support, credit adjudication support services, and credit limit assessment review. With a focus on fully managed and outsourced services, Mamela Yiva is committed to delivering impactful solutions to meet the diverse requirements of our clients. As a company, we embrace a collaborative and fast-paced environment, encouraging continuous learning and growth.

Company Overview:

• Services Offered: Mamela Yiva specializes in offering a wide range of services to meet the varied requirements of its clients. These services include:
  • Inbound and Outbound Telecommunications: Providing seamless communication solutions to enhance customer interaction.
  • Omnichannel Services: Ensuring a unified and consistent customer experience across multiple channels.
  • Customer Care/Assurance: Offering dedicated support to address customer inquiries and concerns.
  • Sales and Support (Cross-sell/Up-sell): Implementing strategies to enhance sales and support processes.
  • Website Support: Assisting businesses in managing and optimizing their online presence.
  • Credit Adjudication Support Services: Supporting credit-related processes for businesses.
  • Credit Limit Assessment Review: Conducting assessments to determine and review credit limits.
• Fully Managed and Outsourced Services: Mamela Yiva takes pride in offering fully managed services, allowing clients to focus on their core business functions while entrusting essential processes to a reliable partner. The company’s commitment to outsourcing extends to various aspects of business operations, ensuring efficiency, cost-effectiveness, and overall business growth.
• Hybrid Workplace: The company embraces a hybrid workplace model, providing employees with the flexibility to work both from the office and remotely. This approach acknowledges the evolving dynamics of the modern workplace, promoting work-life balance and adaptability.
• Commitment to Impactful Work: Mamela Yiva is not just a service provider; it is a community of professionals dedicated to making a positive impact in the BPO industry. The company values collaboration, a fast-paced environment, and a passion for meaningful and impactful work.

Vision and Values: Mamela Yiva envisions itself as a leader in the BPO sector, consistently delivering innovative and high-quality solutions to its clients. The company values teamwork, continuous learning, and embracing challenges as essential components of its corporate culture.

Opportunities for Growth: The company provides opportunities for continuous learning and professional development. Employees at Mamela Yiva have the chance to grow within a dynamic industry, taking on new challenges and expanding their skillsets.

Job Position/Location/Ref Number:

Position: Project Administrator

Location: Johannesburg Woodmead (Hybrid/Work-from-home option available)

Reference Number: MY-PA-2024

The role of a Project Administrator is a crucial and multifaceted position within an organization, responsible for ensuring the smooth coordination, clear communication, and timely delivery of projects. Project Administrators play a pivotal role in project management, providing essential support to project teams and helping to maintain overall project efficiency. Here is a detailed explanation of the profession:

Key Responsibilities of a Project Administrator:

1. Project Planning:
   • Project Administrators are often tasked with developing and maintaining project plans and timelines. This involves creating a roadmap that outlines the various tasks, milestones, and deadlines associated with a project.
2. Meeting Management:
   • Scheduling, managing, and documenting project meetings is a critical aspect of the role. Project Administrators ensure that all relevant stakeholders are involved, discussions are productive, and action items are clear and tracked.
3. Communication Management:
   • Project Administrators act as communication champions, keeping stakeholders informed through regular updates. They manage various communication channels and craft compelling reports to convey project progress, challenges, and successes.
4. Administrative Support:
   • Handling daily tasks that support project success is an essential part of the job. This can include managing project documentation, coordinating resources, and addressing any administrative needs that arise during the project lifecycle.

Qualifications and Skills:

• Project Management Certification: While not always mandatory, possessing a project management certification (e.g., Agile, LEAN) is often considered a plus. This certification indicates a foundational understanding of project management principles.
• Organizational and Time Management Skills: Project Administrators must be highly organized, managing multiple tasks and timelines simultaneously. Effective time management is crucial for keeping projects on track.
• Communication Skills: Clear and concise communication is key. Project Administrators need to articulate project updates, requirements, and challenges to various stakeholders, both verbally and in writing.
• Technical Proficiency: Depending on the organization’s tools and processes, proficiency in project management software is often advantageous. In this case, familiarity with ClickUp is mentioned as a major advantage.
• Detail-Oriented and Problem-Solving Skills: Being detail-oriented is crucial for catching potential issues before they escalate. Project Administrators should also possess problem-solving skills to address challenges as they arise.

Bonus Points for Candidates:

• Collaborative Mindset: Project Administrators who enjoy working in a collaborative, fast-paced environment are likely to thrive in the role. Collaboration is often essential for successful project outcomes.
• Adaptability and Continuous Learning: Embracing new challenges and a commitment to continuous learning are valuable traits. The dynamic nature of projects requires individuals who are open to adapting to changing circumstances.

Work Environment:

• Hybrid Workplace: The job posting mentions a hybrid workplace type, allowing flexibility for employees to work both from the office and remotely. This reflects a contemporary approach to work-life balance.

Benefits:

• Competitive salary
• Hybrid workplace type
• Opportunities for continuous learning and professional development
• Tech provided by the company
• Work-from-home option available
• Comprehensive BPO industry exposure

Eligibility:

To be considered for the Project Administrator position at Mamela Yiva, candidates should possess the following qualifications:

• Project management certification (e.g., Agile, LEAN) is a plus.
• Strong organizational skills and time management abilities.
• Proficiency in ClickUp is advantageous.
• Detail-oriented with the ability to work independently and solve problems confidently.

Requirements:

The successful candidate will be responsible for:

1. Project Planning:
   • Develop and maintain project plans and timelines.
   • Track project progress and adapt plans as needed.
2. Meeting Management:
   • Schedule, manage, and document project meetings.
   • Ensure clear communication, and action items are well-defined and deadlines are met.
3. Communication:
   • Keep stakeholders informed with regular updates.
   • Manage communication channels and craft compelling reports.
4. Administration:
   • Handle daily tasks to support project success.

Bonus Points if You:

• Enjoy a collaborative, fast-paced environment.
• Embrace new challenges and continuous learning.
• Share our passion for impactful work.

How to Apply:

Interested candidates are invited to apply by sending their CV and cover letter to the following email address: chumani@mamelayiva.co.za. Please include the reference number MY-PA-2024 in the subject line of the email.

Closing Date:

The deadline for job applications is not available.

Official Contact:

For inquiries, please contact Mamela Yiva at the following:

• Phone: 0861 364 354
• Official Website: https://www.mamelayiva.co.za/

Join us in our journey to make a significant impact in the BPO industry! Mamela Yiva is not just a workplace; it’s a community of dedicated professionals committed to excellence. Apply now and show us what you’ve got!