DPSA Circular 25 of 2022: CSO No Experience Required

The Department of Employment and Labour has a free post for CSO vacancy 2022. Any details related to the vacancy will be explained in the article below.

There are two posts that you can fill in later. The first is for the Cape Town Labour Centre, and the second is for the Bellville Labour Centre. 

Thus, if you are interested in applying for those vacancies then you can read this article until the end and submit your application based on the information we provide for you.

CSO vacancy 2022
Photo by ANTONI SHKRABA on pexels.com

Job Description

Job Title: Client Service Officer (CSO)

Recruiter: Department of Employment and Labour

Salary: R211 713 per annum

Location and Reference Number:

  • Cape Town Labour Centre (Western Cape) Ref No: HR4/4/10/446
  • Bellville Labour Centre (Western Cape) Ref No: HR4/4/10/447

Type: Permanent


In general, the position of CSO or Client Service Officer has the responsibility to give quality service to the customers. In this case, because the specialization of the department that needs such function is in concern, there will be some adjustments to the duties of CSO.

In short, the CSO vacancy 2022 for the Department of Employment and Labour has the duties as described below:

  • Render services at the help desk as the first point of entry within the Registration Services.
  • Provide Employment Services to all the Clients who visit the Labour Centre.
  • Resolve all complaints on all Labour Legislations received from Clients.
  • Receive all Unemployment Insurance Benefits Applications and Employer declarations.
  • Responsible for receiving application forms in terms of Compensation for Injuries and Diseases Act (COIDA) and Employer registration forms for COIDA.
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Eligibility and Requirements

For the recruitment process of CSO vacancy 2022, there are some requirements that you need to have to be eligible to apply for the position.

Firstly, the qualifications for the vacancy are as follow:

  • Matriculation/ Grade 12.
  • No experience.

Secondly, the knowledge that you should possess for the position:

  • All Labour Legislations and Regulations.
  • Private Employment Agency regulations and related ILO conventions.
  • Public Service Regulations.
  • Public Service Act.
  • Knowledge of the Departmental Policies.
  • Procedures and Guidelines.
  • Batho Pele Principles.

Thirdly, the skills that can help you tackle the duties as CSO:

  • Interpersonal.
  • Telephone etiquette.
  • Interviewing
  • Computer literacy.
  • Communication.
  • Ability to interpret legislation.
  • Problem Solving.


There are some documents that you should prepare to apply for this position which are:

  • Applications quoting the relevant reference number must be submitted on the new form Z83 (download here: www.gov.za/documents)
  • Recently updated comprehensive CV (with detailed previous experience)
  • Foreign qualification must be accompanied by an evaluation report issued by the South
    African Qualification Authority (SAQA)
  • Only the shortlisted candidates need to submit certified copies of qualification documents

Then, you can send those documents to the address below:

  • Chief Director: Provincial Operations: PO Box 872, Cape Town, 8000 or hand deliver at: Department of Employment and Labour, No.9 Long Street, Cnr Riebeeck and Long Street Cape Town
  • For attention, Sub-directorate: Human Resources Management, Western Cape


Any inquiries related to the vacancy, should be directed to this number:

  • Mr. Q. Bowman at 082 901 3232

Closing Date

The closing date for this vacancy is on 22 July 2022 at 16.00. Only the shortlisted candidates will get contacted by them.

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If you don’t get any news within 8 weeks after the closing date then your application is not successful.