Africa
South Africa’s BPO Sector: From Call Centers to Coding Powerhouse
Introduction From Call Centers to Code: South Africa’s BPO Transformation. South Africa’s Business Process Outsourcing (BPO) sector, once synonymous with large-scale call centers handling customer service inquiries, is experiencing a dynamic metamorphosis. This evolution involves a strategic pivot towards higher-value services, most notably coding, software development, and a comprehensive suite of IT services. This transition […]