Show Article with category "Business Process Outsourcing"

Introduction From Call Centers to Code: South Africa’s BPO Transformation. South Africa’s Business Process Outsourcing (BPO) sector, once synonymous with large-scale call centers handling customer service inquiries, is experiencing a dynamic metamorphosis. This evolution involves a strategic pivot towards higher-value services, most notably coding, software development, and a comprehensive suite of IT services. This transition […]

Introduction From Call Centers to Coding: South Africa’s BPO Sector Transformation South Africa’s Business Process Outsourcing (BPO) sector is undergoing a dramatic transformation, rapidly evolving from its traditional image of call centers to a dynamic hub for high-value services like coding, software development, and IT support. This shift reflects a global trend towards specialized outsourcing, […]