Capitec offers a career opportunity to join their Capitec Connect Agent Vacancies. Do you want to know more about the opportunity? The text below will give you enough explanation to figure it out.
Capitec is a retail bank that offers their services to help their clients to improve their financial and have control on their money.
Their products and technology that they offer are all based on clients’ needs on financial aids and today’s financial necessity. That’s why Capitec still has a place in client’s hearts as reliable banking retail that can assist them with financial aids.
Together with their products, Capitec also takes extra care in choosing the team that can join them. Great team will make the jobs possible, and so that in this case.
For the Capitec Connect Agent Vacancies, they want to make sure that the talents that join them are what they exactly need. They also want them to know whether the position is for them or not.
Thus, Capitec even prepares job guidance for the applicants to do a role play for the position that they’re going to apply for. If you are interested to know whether you are fit for the job, then you can access the page here.
Next, let’s find out other details about the job and how to apply for it.
Job Description
Job Title: Capitec Connect Agent Vacancies
Recruiter: Capitec Bank Ltd
Location: Johannesburg, GT, ZA
Type: Permanent
Duties
If you have done the simulation of the work in the link above, then you might already have the picture on what you will face on the spot later.
Yet, the duties for the Capitec Connect Agent Vacancies will also give you another point of view that you might need. Those duties are as follow:
- To provide administrative service and support to Capitec Connect’ subscribers.
- Utilizing product knowledge to attend to enquiries and complaints relating to mobile services and account related transactions.
Eligibility and Requirements
For the Capitec Connect Agent Vacancies, Capitec sets their standard in this section. What qualifications, skills and competencies that you need to possess to be eligible to apply for the vacancy?
The minimum qualifications for the job are:
- National Certificate / Vocational in Grade 12 National Certificate.
The experiences to possess are:
- 1 – 2 years inbound contact center
- Customer service experience
- Mobile Network experience
Knowledge that can help with the job are as follow:
- Fundamental call center processes and procedures
- Fundamental customer care and service protocol
- Capitec Bank products, processes and systems HR principles and processes
Skills and competencies that are preferable to have are:
- Communications Skills
- Problem solving skills
- Attention to Detail
- Interpersonal & Relationship management Skills
- Deciding and Initiating Action
- Working with People
- Adhering to Principles and Values
- Relating and Networking
- Persuading and Influencing
- Analyzing
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
- Achieving Personal Work Goals and Objectives
- Presenting and Communicating Information
- Planning and Organizing
Additional conditions for employment:
- Clear criminal and credit record
Application
If you are ready to do the job as Capitec Connect Agent, then you can start to apply by heading to the link and choose “Apply Now”.
Since there’s no exact closing date mentioned to apply for the position then you can try to apply as long as you can access the application link above. Good luck!