Tenacity calls talented people to join their company through Tenacity Call Centre Learnership for Unemployed programme. If you are between 18-35 who wants to learn and earn money at the same time then you should join this programme.
Tenacity provides credit programmes for their customers with a great and simple pricing structure that can help them with their needs for this financial aid.
With the professional support from Tenacity, customers have their credit handled professionally.
Back to the learnership programme provided by Tenacity. They open this programme to give learners training in the Call Centre operation.
Tenacity wishes at the end of this programme learners will be able to have qualifications in Contact Centre and BPO. Furthermore, learners will gain experiences in business and professional skills in call centre.
Programme Description
Programme Title: Call Centre Learnership
Recruiter: Tenacity
Location: Northern Suburbs (Cape)
Duration: 15 months
Type: Contract
Duties
There are duties for the learners and call centre officers that have to be fulfilled in the programme. For the learners duties, you should adhere to the list below:
- Attend the required training interventions and successfully complete the competency assessments
- Meet all the requirements for the successful completion of the Call Centre Operations certificate
- Submit a Portfolio of Evidence
- Everyday working in the call centre as scheduled
As for the duties as Call Centre officer, they should do the responsibilities as described below:
Performance
- Achieve agreed upon targets and outcomes as directed by management
- Apply solid objection handling techniques
- Establish, develop and maintain positive business and customer relationships during calls
- Achieve customer satisfaction at all times
- Action customer instructions in an efficient and timeous manner
- Action administrative requirements related to customer account management
- Accurately and timeously capturing of client data
- Dealing with inbound and/or outbound calls
Quality Assurance
- Ensure quality and accuracy – meet the standard of 95% and above
- Adhere to call scripting
Ad-hoc
- Contribute to team efforts by accomplishing related targets/results as contracted
- Action any other instruction by Management from time to time
Eligibility and Requirements
With the long list of duties that the learners need to do during the programme, it’s understandable for them to possess certain qualities to be qualified.
The list of skills below will be needed for you before you can apply:
- Proficient in English
- Exceptional verbal and written communication skills
- Must be able to type a minimum of 35 words per minute with 95% accuracy
- High problem solving & negotiation skills and ability to work under pressure
- Ability to show empathy and handle customers sensitively
- Ability to be flexible and display strong adaptability skills
- Strong interpersonal skills and experience
- Time & self-management skills with the ability to multitask, organize and priorities
As for the requirements, the list below will be helpful to learn:
- Matric/Grade 12
- Have been unemployed for the last 3 months
- A positive attitude
- Commitment to a 15 months contract with Tenacity, which includes the 12 month learnership programme
- A strong work ethic
- Ability to work shifts / weekends
- Should not be currently studying – full/part time
- People with disabilities are encouraged to apply
Application
You can head to this link to apply for the learnership programme.
Good luck for your application to the Tenacity Call Centre Learnership for Unemployed and hopefully you will be the shortlisted candidates.