Great news, a total of 250 SARS vacancies are available in their recent recruitment programme for Contact Centre Service Agents! If you have previous experience in the customer service industry, this might be the perfect job for you.
We have all the information listed below, from how to apply to SARS vacancy online, to the list of duties for Contact Centre Service Agent. Please keep reading if you are interested.
Programme Description
Position: Contact Centre Service Agent
Recruiter: SARS
Location:
There are several locations available, here is the list, complete with numbers of available SARS vacancy:
- Gauteng South (Alberton x62)
- Gauteng North (Doringkloof x61)
- Western Cape (Bellville x67)
- KZN (Durban x60)
Reference Number: 4243
Type: Permanent
Duties
Are you curious about SARS Contact Centre Service Agent duties? Don’t worry, we have listed the job description for you, so you can decide if this is the right vacancy for you!
Your main focus will be on:
- Ensuring that all walk-in inbound and outbound queries for a single tax product are solved efficiently
- Attending to enquiries of multichannel account, regarding outstanding debits, credits, penalties & interests in consideration to all taxes.
- Communicating the transactional outputs and queries
- Identifying problems, following procedures to resolve or escalate problems to the appropriate department.
- Planning and organizing work effectively to fulfill the performance goals.
- Reporting transactional activity progression within set guidelines
- Provide timely information for decision-making in the area of accountability.
- Ensure quality of work and continuously improving service according to the standards
Eligibility and Requirements
Interested to apply for this Contact Centre Service Agent customer service vacancy? Please refer to the list below to see if you have all the right competencies.
First is the education and work experience requirement, you need:
- Senior Certificate (NQF 4)
- 2 years experience in a Customer Service environment
- Tertiary qualification is NOT required but will be an added advantage
Not only that, you will need to master several skills in order to be a great candidate for this SARS vacancy:
- Great communication skills (Written and Spoken)
- Multitasking skill
- Business English skill (Written and Spoken)
- Computer literacy
- Ability to absorb information quickly
- Creative and initiative
- Ability to follow instruction
- Problem-solving skills
- Assertive and confident
- Ability to deal with difficult customers professionally
- Ability to work in a team environment
Last but not least, here are some competencies that will help you be a favorable candidate for this SARS vacancy:
Behavioural Competencies:
- Fairness and Transparency
- Accountability
- Stakeholder Engagement and Management
- Honesty and Integrity
- Trust
- Respect
- Customer Service
Technical Competencies:
- Customer Relationship Management
- Service Delivery
- Administrative Support
- Tax Knowledge
- Standard operating procedure compliance
- SARS Systems Products
- Understand, follow and give instructions
Application
Are you the right candidate for this Contact Centre Service Agent Vacancy from SARS? Do not hesitate to apply, there are a total of 250 positions available, greatly increasing your chance of getting accepted!
To apply you will need to visit the website, we have the SARS online job application guide available for you below.
First, please visit the website by following this link. SARS Contact Centre Service Agent Application Form. You will be prompted to log in, if this is your first time applying for jobs, you will need to create a new account.
After that, please fill in all the information fully and accurately, as this will be the employer’s main consideration of your application.
You need to provide your recently updated and comprehensive Curriculum Vitae. Please prepare it in one of the following formats:
- DOCX
- Image
- Text
If you are having problem with online application form, please check this complete guide to SARS online application document.
Enquiries/Contact
If you need more information about SARS vacancies, or the Contact Centre Service Agent vacancy, you can visit their official website by following this link.
Closing Date
Finally, the closing date for these SARS Vacancies of Contact Centre Service Agent 2022 will be 17th January 2022. Please submit your application before this date, as a late submission will not be considered.
We wish you luck with your application!