Tsebo Group: Catering Hostess in East London

Recruiter/Employer: Tsebo Solutions Group – FEDICS Division

Tsebo Solutions Group is a leading African Integrated Workplace Management Solutions Provider with over 52 years of experience catering to all segments across society. As the parent company, FEDICS specializes in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Our commitment to developing our people is the foundation of our purpose, resulting in a knowledgeable workforce in tune with our clients’ needs.

Mission and Values: At the core of Tsebo’s mission is the development of its people, who are recognized as the heart of the organization. This commitment forms the foundation of Tsebo’s purpose, ensuring a knowledgeable and skilled workforce that remains attuned to the nuanced needs of clients. The company places a strong emphasis on values such as integrity, innovation, teamwork, and customer focus, driving its success in providing integrated workplace solutions.

Catering Expertise: FEDICS, a division of Tsebo, excels in the field of Catering, delivering exceptional dining experiences across various sectors. From corporate offices to remote camps, FEDICS understands the importance of creating enjoyable and nourishing meals while adhering to the highest standards of quality, safety, and hygiene.

Facilities Management and Beyond: Beyond catering, Tsebo Solutions Group offers a diverse range of services crucial for workplace management. Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, and Remote Camps are integral components of Tsebo’s holistic approach to workplace solutions.

Commitment to Diversity and Inclusion: Tsebo Solutions Group values diversity and inclusion in its workforce. The organization is dedicated to providing equal opportunities for all individuals, irrespective of background or experience. This commitment to diversity enriches the workplace environment and contributes to Tsebo’s success.

Innovation and Adaptability: In a rapidly evolving business landscape, Tsebo remains at the forefront of innovation and adaptability. The organization continuously seeks new ways to improve services, optimize operations, and meet the evolving needs of clients in an ever-changing world.

Corporate Social Responsibility: Tsebo Solutions Group recognizes its role in contributing to the well-being of the communities it serves. The company is committed to responsible business practices, environmental sustainability, and community engagement initiatives.

Job Positions: Catering Hostess – Healthwise

Location: East London, Eastern Cape

Ref Number: TSEBO-FEDICS-CHH-EL-2023

About the Position: We are currently seeking a dynamic individual to join our team as a Catering Hostess for our Healthwise canteen in East London. The successful candidate will play a crucial role in supporting our Cooks and Chefs in food production, operating the cash register, serving food, and maintaining cleanliness in the canteen and kitchen.

A Catering Hostess plays a pivotal role in the hospitality and catering industry, contributing to the overall guest experience during events, functions, or in canteen settings. This position combines elements of customer service, food service, and event coordination. Here is an overview of the general responsibilities and characteristics associated with the Catering Hostess profession:

1. Customer Service:

• Guest Interaction: Catering Hostesses are often the face of the catering service, interacting directly with guests. They greet attendees, assist with seating arrangements, and ensure a positive and welcoming atmosphere.
• Customer Satisfaction: Ensuring customer satisfaction is a primary responsibility. Hostesses must be attentive to guest needs, address concerns promptly, and strive to enhance the overall dining experience.

2. Food Service Assistance:

• Meal Preparation: Depending on the specific role, a Catering Hostess may assist in meal preparation. This can include activities such as preparing salads, desserts, and other items to be served during an event.
• Serving: Hostesses are involved in serving food and beverages to guests. This includes placing entrees, salads, desserts, and other items on serving lines with attention to presentation and hygiene.

3. Event Coordination:

• Scheduling and Coordination: In larger catering events, hostesses may be involved in scheduling and coordinating activities to ensure the smooth flow of service. This could involve coordinating with chefs, waitstaff, and other event personnel.
• Training: Hostesses may play a role in training new employees, particularly in aspects related to guest interaction and service standards.

4. Cleanliness and Hygiene:

• Facility Maintenance: Catering Hostesses are responsible for maintaining cleanliness and orderliness in the serving area, canteen, and kitchen. This includes regularly stocking serving lines, cleaning tables, and ensuring a hygienic environment.
• Compliance: Hostesses must adhere to company and statutory regulations regarding cleanliness and hygiene in all tasks undertaken.

5. Communication and Teamwork:

• Communication Skills: Good communication skills are essential. Hostesses need to communicate effectively with guests, fellow staff members, and management to ensure seamless operations.
• Team Collaboration: The ability to work well as part of a team is crucial. Catering is often a collaborative effort, requiring coordination with chefs, servers, and other staff members.

6. Physical Requirements:

• Stamina: Catering events can be demanding, and hostesses must have the physical stamina to work 45-50 hours per week. This includes the ability to stand for extended periods, bend, and lift.

7. Compliance and Reporting:

• Quality Standards: Ensuring adherence to quality standards in customer service, operating processes, health and safety, and food is a fundamental aspect of the role.
• Reporting: Hostesses may be required to report and take action in response to customer complaints or compliments.

Qualifications and Skills:

• Minimum age requirement (often 18 years or older)
• Completed at least a National Senior Certificate
• Practical and methodical approach to work
• Good hand-eye coordination
• Quick and safe working abilities
• Personal hygiene and freedom from allergies to foods and detergents
• Ability to work well in a team

Benefits:

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional development
• Inclusive and diverse work environment

Eligibility: To be considered for this position, candidates must meet the following minimum qualifications:

• Must be 18 years of age or older
• Completed at least a National Senior Certificate
• Relevant experience in catering or hospitality is a plus

Requirements:

• Ability to ensure compliance with Company and Statutory regulations regarding cleanliness and hygiene
• Knowledge of quality standards for customer service, operating processes, health and safety, and food
• Proficiency in assisting with the preparation of meals, especially salads and desserts
• Capability to maintain a well-stocked and clean serving line
• Willingness to assist in training new employees
• Strong organizational skills to manage food leftovers, cleanliness of canteen tables, kitchen, and other areas
• Excellent communication skills and the ability to work as part of a team
• Physical stamina to work 45-50 hours per week, including bending, standing, and lifting

How to Apply: Interested candidates should submit their updated resume and a cover letter highlighting their relevant experience to the online application form. Please include the job reference number (TSEBO-FEDICS-CHH-EL-2023) in the subject line.

Closing Date: The closing date is not available.

Official Contact: For inquiries or additional information, please contact:

Email Address: [email protected]

Phone Number: +27 11 441 5300

Company Address: Tsebo Office Park, Block B, 85 Protea Road, Chislehurston, Sandton, Johannesburg, South Africa, 2196

Official Website: https://www.tsebo.com/

Tsebo Solutions Group is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.