Marriott International: Reservationist in Cape Town

Recruiter/Employer: Marriott International, Inc

Marriott International, Inc. is a globally recognized leader in the hospitality industry, with a legacy spanning over 90 years. With a commitment to delivering exceptional service, Marriott operates more than 7,500 properties across 131 countries and territories. In Cape Town, Western Cape, we proudly present the Protea Hotel Cape Town Tyger Valley, located on Uys Krige Drive, just off the Jip de Jager off-ramp, Ext 20.

Our brand, Protea Hotels by Marriott®, stands as a beacon of hospitality in Africa, boasting over 60 hotels in South Africa, Zambia, Nigeria, Namibia, Tanzania, and Uganda. We are known for our dedication to providing a personalized service experience to each guest, making us the ‘Coolest Hotel Brand in South Africa.’ At Marriott International, we believe in fostering a diverse and inclusive workforce, embracing individuals from all backgrounds and walks of life.

Within the Marriott International umbrella, Protea Hotels by Marriott® takes pride in being the foremost hospitality brand in Africa. With a presence in key African nations such as South Africa, Zambia, Nigeria, Namibia, Tanzania, and Uganda, Protea Hotels has become synonymous with quality service and genuine African hospitality. The brand boasts a diverse portfolio of over 60 hotels, making it a dominant force in the region’s hospitality landscape.

Commitment to Inclusivity and Diversity: Marriott International is dedicated to creating a workplace that celebrates diversity and inclusion. The company firmly believes that a diverse workforce fosters creativity, innovation, and success. As an equal opportunity employer, Marriott embraces individuals from all backgrounds, including those with disabilities and veterans, in line with applicable laws.

Protea Hotel Cape Town Tyger Valley: The job opportunity at Protea Hotel Cape Town Tyger Valley represents a chance to be part of a distinguished establishment. Situated on Uys Krige Drive, just off the Jip de Jager off-ramp, Ext 20, Cape Town, South Africa, this hotel is strategically located to cater to the diverse needs of both business and leisure travelers. It serves as a hub of hospitality excellence within the Marriott portfolio.

Quality Assurance and Guest Satisfaction: Marriott International sets the bar high for quality assurance, expecting employees to uphold rigorous standards in all aspects of their roles. The company places a strong emphasis on delivering exceptional guest service, anticipating and addressing guests’ needs, and maintaining a professional appearance. Employees at Marriott are not just team members; they are ambassadors of the brand’s commitment to excellence.

Job Positions/Locations/Ref Numbers: Reservationist – Job Number 23220726

We are currently seeking a dynamic individual to join our team as a Reservationist at Protea Hotel Cape Town Tyger Valley. The position is based at Uys Krige Drive, Jip de Jager off-ramp, Ext 20, Cape Town, South Africa. As a Reservationist, you will play a crucial role in ensuring seamless reservation processes, delivering outstanding service to our guests.

A Reservationist plays a pivotal role in the hospitality industry, serving as a frontline representative responsible for managing reservation requests, changes, and cancellations. This position is critical in ensuring a seamless and positive experience for guests by efficiently handling their accommodation needs. Here’s a comprehensive overview of the Reservationist profession:

1. Job Responsibilities:

• Reservation Processing: The core responsibility involves processing all reservation requests received via phone, fax, or mail. This includes accurately inputting guest information into the reservation system.
• Guest Communication: Reservationists communicate with guests to identify their needs, explain policies, and answer questions about room types, rates, and special requests.
• Special Requests and Accommodations: They accommodate and document special guest requests, ensuring that individual preferences and requirements are met.
• Sales Techniques: Utilizing sales techniques, Reservationists aim to maximize revenue by promoting additional services or upgrades when appropriate.
• Data Management: Inputting and accessing data in reservation systems accurately is crucial for maintaining an organized and up-to-date record of reservations.

2. Customer Service:

• Guest Interaction: Reservationists interact with guests to provide information about the property’s facilities, services, and room accommodations, fostering a positive and welcoming atmosphere.
• Problem Resolution: In the event of guest concerns or issues, Reservationists follow proper escalation procedures to address and resolve problems promptly.

3. Adherence to Policies and Standards:

• Company Policies: Reservationists adhere to all company policies and procedures, maintaining uniform and professional appearances and ensuring the protection of proprietary information and company assets.
• Quality Assurance: They comply with quality assurance expectations and standards to uphold the overall quality of service.

4. Team Collaboration:

• Relationship Building: Developing and maintaining positive working relationships with colleagues and supporting the team to achieve common goals is essential for a Reservationist.
• Communication: Clear and professional communication is a key aspect of the role, including answering telephones with appropriate etiquette and responding to the concerns of other employees.

5. Physical Requirements:

• Physical Tasks: Reservationists may be required to perform physical tasks, such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to a certain limit without assistance.

6. Equal Opportunity and Inclusivity:

• Diversity and Inclusion: Many hospitality establishments, including Marriott International, emphasize diversity and inclusivity. Reservationists contribute to creating an environment that welcomes individuals from various backgrounds.

7. Career Growth:

• Training and Development: The Reservationist position often serves as a starting point for individuals entering the hospitality industry. Many hospitality companies, like Marriott, provide opportunities for career growth and development within the organization.

Benefits:

Joining Marriott International comes with a range of benefits, including competitive rewards, salary packages, and opportunities for career growth within a global organization. In addition to financial incentives, employees enjoy perks such as discounts on Marriott stays, travel benefits, and access to training and development programs. We are committed to creating an environment where individuals can thrive both personally and professionally.

Eligibility:

To be eligible for the Reservationist position, candidates should meet the following minimum qualifications:

• High school diploma or equivalent
• Previous experience in a customer service role, preferably in a hotel/reservations setting
• Familiarity with reservation systems and procedures
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and problem-solving skills

Requirements:

Candidates applying for the Reservationist position may be required to submit the following documents:

• Updated resume/CV
• Cover letter highlighting relevant experience and skills
• References from previous employers (if applicable)

How to Apply:

Interested candidates are invited to apply for the Reservationist position by submitting their application through our online portal. Please visit our official website and navigate to the careers section to find the job posting for Job Number 23220726. Ensure that all required documents are attached to the application. For any inquiries, please contact our Human Resources department at hr@marriott.com.

Closing Date:

The deadline for submitting applications for the Reservationist position is not available.

Official Contact:

For further information or inquiries, please contact:

Address: Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa

Official Website: https://www.marriott.com/default.mi