Website The Clicks Group
Listing Reference: click_015063
Listing Status: Online
Apply by: 22 November 2023
Position Summary
Industry: Wholesale & Retail Trade
Job Category: Retail Operations
Location: Mafikeng – Capital City
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks’ stores for Beauty Advisors who will report to the Store Manager, servicing the entire beauty department.
About Clicks
Clicks is a leading South African retail pharmacy, health, and beauty retailer with a legacy spanning over 50 years. Committed to providing customers with a holistic approach to health and well-being, Clicks offers a diverse range of products and services. With a focus on delivering value, convenience, and expertise, Clicks has become a trusted name in the retail industry.
At Clicks, we understand the significance of beauty in enhancing the overall well-being of our customers. Our beauty departments are carefully curated to offer a wide selection of skincare, cosmetics, and grooming products. We believe in empowering our customers to look and feel their best, and our Beauty Advisors play a pivotal role in achieving this mission.
Job Description
In the dynamic and ever-evolving landscape of the retail industry, the Beauty Advisor emerges as a linchpin, wielding specialized expertise to deliver unparalleled service within the intricate realm of beauty and skincare. Beyond the transactional nature of retail, this multifaceted role serves as a beacon of excellence, orchestrating a symphony of customer satisfaction, sales growth, and the establishment of enduring brand loyalty. Beauty Advisors are the unsung heroes behind the scenes, weaving together the fabric of a retail establishment’s success.
Nestled within the bustling aisles of expansive department stores, the intimacy of specialty beauty shops, and the captivating allure of cosmetic counters, Beauty Advisors stand as paragons of knowledge and service. Their presence transcends the traditional confines of a retail position, as they seamlessly blend the roles of confidante, educator, and curator in the world of beauty products.
At the heart of the Beauty Advisor’s mission is the pursuit of customer satisfaction. Far beyond the mere act of recommending products, they embark on a journey of understanding individual needs, desires, and concerns. Through this nuanced approach, Beauty Advisors craft personalized experiences that transcend the transaction, leaving an indelible mark on the customer’s perception of the brand.
The impact of a Beauty Advisor on sales growth is akin to that of a maestro conducting a symphony. Armed with an extensive knowledge of beauty and skincare products, these professionals orchestrate the sales process with finesse. Their mastery of persuasive techniques, coupled with an innate ability to intuitively understand customer preferences, results in a harmonious convergence of customer needs and retail success.
Job Objectives:
- Consultation and Product Advice:
- Consult with customers, answer product-based questions, and advise customers in selecting the best products and services that meet their needs.
- Sales Maximization:
- Drive and maximize sales of the beauty department through promotion, cross-selling, and up-selling to consistently meet monthly targets.
- Sales Monitoring and Evaluation:
- Monitor sales, regularly evaluate the performance of products, and offer suggestions for improved product offerings and increased sales.
- Product Knowledge:
- Maintain updated knowledge on all beauty products, ranges, trends, promotions, and events to provide correct information to customers at all times.
- Operational Efficiency:
- Efficiently execute all operational activities within the beauty department, including effective stock management, minimizing shrinkage, and ensuring a high standard of general housekeeping and administration.
- Visual Merchandising:
- Ensure all in-store visual merchandising, in-store presentation, and promotional standards within the beauty department are consistently met.
- Customer Service:
- Deliver superior customer service by acting as a brand ambassador, being visible, and offering a friendly and professional service.
- Clubcard Promotion:
- Promote the Clicks club card and enroll new club card members to achieve club card participation targets.
- Profitability and Brand Loyalty:
- Increase profitability and brand loyalty with customers through the promotion of private label and exclusive products.
- Brand Ambassadorship:
- Facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum Requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty/skincare/retail/FMCG environment/sales or marketing environment
Skills, Abilities, and Job-Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target-driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organizing
- Coping with Pressures and Setbacks
Kindly note only applicants who meet the minimum requirements will be contacted.
We are committed to the principles of Employment Equity.
How to Apply
To apply for this position, please visit our online portal here. Ensure that your application includes a cover letter, detailed resume, and relevant qualifications. The closing date for applications is 22 November 2023.
Thank you for expressing interest in joining Clicks as a Beauty Advisor. To ensure your application is considered, please follow these step-by-step instructions:
- Visit Our Online Portal:
- Click on the following link to access our online application portal.
- Create an Account:
- If you are a first-time user, you will need to create an account. Provide the required information to register and create a profile.
- Complete the Application Form:
- Fill out the online application form with accurate and detailed information. Ensure that your resume and cover letter are uploaded.
- Attach Relevant Documents:
- Upload scanned copies of your Grade 12 certificate, relevant beauty/skincare qualifications, and any other supporting documents.
- Submit Your Application:
- Once you have reviewed and confirmed that all details are accurate, submit your application.
- Confirmation Email:
- Upon successful submission, you will receive a confirmation email acknowledging receipt of your application.
- Application Deadline:
- Ensure that your application is submitted before the closing date on 22 November 2023.
- Shortlisting and Interviews:
- Shortlisted candidates will be contacted for interviews. If you do not receive a response within [specified timeframe], please consider your application unsuccessful.
We appreciate your interest in becoming a part of the Clicks team. If you encounter any issues during the application process, please reach out to our Support team at the provided contact details below.
Official Contact
For any inquiries or assistance, our Support team is here to help.
- Tel: 010 140 3099
- Email: [email protected]
Thank you for considering a career with us! We look forward to reviewing your application.
To apply for this job please visit careers.clicksgroup.co.za.
