Ackermans is a prominent retail brand that has been at the forefront of providing affordable and stylish clothing to South African families for over a century. Established with a commitment to delivering exceptional value and quality, Ackermans has become a trusted name in the retail industry, catering to diverse customer needs. The company’s stores are designed to offer a welcoming and enjoyable shopping experience, reflecting its dedication to customer satisfaction.
Mission: Ackermans is dedicated to enhancing the lives of its customers by providing fashionable, high-quality clothing at affordable prices. The company is committed to creating a positive impact on the communities it serves and aims to be a reliable and trusted retail partner for South African families.
- Customer-Centric: Ackermans places a strong emphasis on understanding and meeting the needs of its customers. The company is committed to providing excellent customer service and creating a positive shopping experience.
- Quality and Affordability: Ackermans is known for offering high-quality products at prices that are accessible to a wide range of customers. The brand believes in making stylish and durable clothing affordable for everyone.
- Integrity: Ackermans operates with integrity, adhering to ethical business practices and building trust with customers, employees, and stakeholders.
- Innovation: The company embraces innovation to stay at the forefront of the retail industry. Ackermans continuously seeks new ways to improve its products, services, and operational efficiency.
Retail Presence: Ackermans has a strong retail presence across South Africa, with stores strategically located to reach a broad customer base. The stores are designed to create a pleasant and convenient shopping environment, reflecting the brand’s commitment to customer satisfaction.
Employee Culture: Ackermans recognizes the importance of its employees in achieving its mission and values. The company fosters a positive and dynamic work environment where employees are encouraged to grow and contribute to the success of the organization. The Ackermans culture emphasizes teamwork, accountability, and a passion for delivering results.
Career Growth and Development: Ackermans is committed to investing in the career growth and development of its employees. The company provides opportunities for advancement and professional development, recognizing and rewarding the contributions of its dedicated team.
Equal Opportunity Employer: Ackermans is an equal opportunity employer, promoting diversity and inclusion in its workforce. The company values the unique perspectives and talents that individuals from diverse backgrounds bring to the organization.
Job Positions: Supervisor – Ceres
Location: Ceres, Western Cape, South Africa
Reference Number: ACK231117-2
Closing Date: 2023/11/24
A Supervisor in the retail brand profession plays a crucial role in ensuring the smooth and efficient operations of a retail store. This position involves overseeing various aspects of the store’s daily activities, managing a team of employees, and contributing to the overall success of the business. Here are some key responsibilities and aspects of the Supervisor role in a retail brand profession:
- Team Management:
- Supervisors are responsible for leading and managing a team of retail staff. This includes recruiting, training, and motivating employees to ensure they deliver exceptional customer service.
- Customer Service:
- Providing excellent customer service is a top priority in the retail industry. Supervisors guide their team to deliver a positive shopping experience for customers, address inquiries, and resolve issues promptly.
- Sales and Merchandising:
- Supervisors play a role in driving sales and implementing merchandising strategies. They may assist with stock replenishment, coordinate promotions, and ensure that visual merchandising elements are in line with the brand’s standards.
- Stock Management:
- Efficient stock management is essential to prevent stock losses and maintain inventory accuracy. Supervisors oversee stock receiving procedures, monitor stock movement, and implement measures to minimize shrinkage.
- Supervisors handle various administrative tasks, including cash management, banking, and documentation related to payroll. They may also be involved in authorizing sensitive transactions at the point of sale.
- Conflict Resolution:
- Dealing with conflicts, whether among team members or with customers, is a part of the Supervisor’s role. They need to have effective conflict resolution skills to maintain a positive and productive work environment.
- Effective communication is crucial in a retail setting. Supervisors need strong written and verbal communication skills to interact with team members, customers, and higher management.
- Cultural Alignment:
- Supervisors play a role in fostering and maintaining the company culture within the store. This involves ensuring that employees understand and embody the brand values and standards.
- Leadership and Delegation:
- Strong leadership skills are essential for a Supervisor. They need to lead by example, delegate tasks effectively, and inspire their team to achieve goals and targets.
- The retail environment is dynamic and can be fast-paced. Supervisors must be adaptable to changes in the industry, customer preferences, and company policies.
- Training and Development:
- Continuous improvement of staff performance is vital. Supervisors are often involved in training programs to enhance the skills of their team members and keep them updated on industry trends.
As a Supervisor at Ackermans, you will be part of a team that values performance, passion, and energy. This is an excellent opportunity for individuals who are self-motivated and eager to contribute to a fast-paced and exciting retail environment. Ackermans offers competitive benefits, including:
- Permanent employment
- Opportunities for career growth and development
- Exposure to the dynamic retail industry
- A chance to be part of a company with a rich history and strong commitment to its employees
- Competitive salary and rewards
To be considered for the Supervisor position at Ackermans, candidates must meet the following minimum qualifications:
- Grade 12 or equivalent
- Further qualifications related to retail/business will be an advantage
Candidates applying for this position should possess the following knowledge, skills, and experience:
Knowledge and Skills:
- Written and verbal communication
- People skills
- Selling skills
- Conflict handling
- Customer Service Orientation
- Stock Management processes
- Basic knowledge of fashion trends
- Basic Customer service principles
- Visual Merchandising
- Minimum 2 years of retail experience
- Preferred experience in retail clothing
- Issue floats and cash up procedures
- Laybe buys and cellphones stocktakes
- Oversee the movement of cellular stock
- Stock receiving procedures
- Capture payroll documentation on the company payroll system
- Implementation of daily admin to-do-list
- Authorising sensitive transactions at the till points
- Stock Loss:
- Effectively follow all policies and procedures aimed at minimizing stock loss
- Sales and Stock Management:
- Assist with stock replenishment processes
- Coordinate merchandising promotions
- Coordinate the execution of price adjustments
- Ensure correct pricing and VM elements are implemented
- Customer Service:
- Deal with customer queries/complaints
- Ensure that store teams follow the Ackermans customer service model
- People Management:
- Coach and guide staff within the store
- Daily delegation of tasks
- Drive the Ackermans culture within the store
How to Apply:
Interested candidates who meet the eligibility criteria and possess the required qualifications and experience are invited to submit their applications by the closing date. Please send a detailed resume and cover letter outlining your suitability for the position to [email protected], citing the reference number in the subject line.
Closing Date: 2023/11/24
For inquiries or additional information, please contact the Ackermans Human Resources Department at [email protected] or visit our official website www.ackermans.co.za. Ackermans is an equal opportunity employer, and we encourage individuals from diverse backgrounds to apply.
Join Ackermans and be part of a team that values your contribution and provides opportunities for professional growth and success!
To apply for this job please visit ackermans.erecruit.co.