AccorHotel: Receptionist in Johannesburg

AccorHotel: Receptionist Job Posting

Recruiter/Employer: AccorHotel is a global leader in the hospitality industry, committed to providing exceptional service and unforgettable experiences for guests around the world. With a presence in over 110 countries, AccorHotel encompasses a diverse portfolio of luxury, mid-range, and economy hotels, catering to the unique needs of both business and leisure travelers. As an employer, AccorHotel values innovation, integrity, and a passion for delivering unparalleled customer satisfaction. Join us in our mission to create memorable moments for our guests and become a part of a dynamic and inclusive work environment.

Global Presence: Operating in over 110 countries, AccorHotel boasts a vast and diverse presence on the global stage. Our extensive network includes luxury, mid-range, and economy hotels, each designed to provide a unique and memorable stay for both business and leisure travelers. From iconic city landmarks to serene resort destinations, AccorHotel is synonymous with quality and comfort.

Mission and Values: At the heart of our success is a steadfast commitment to our mission – creating unforgettable moments for our guests. We believe in delivering outstanding service with integrity, professionalism, and a genuine passion for hospitality. Our values center around innovation, respect, and a dedication to sustainability, ensuring that we not only meet but exceed the expectations of our guests and stakeholders.

Employee-Centric Culture: AccorHotel values its employees as integral contributors to our success. We foster a dynamic and inclusive work environment that encourages creativity, collaboration, and continuous learning. As an employer, we are committed to the professional development and well-being of our team members, recognizing that their dedication is crucial to the overall success of the organization.

Benefits and Rewards: Joining AccorHotel means being part of a team that values and rewards its employees. Our comprehensive benefits package includes a competitive salary structure, opportunities for career advancement within our global network, and various training and development programs to enhance skills and knowledge. Additionally, employees enjoy exclusive discounts on hotel stays, dining, and other services, promoting a sense of community and connection within the AccorHotel family.

Sustainability Initiatives: AccorHotel takes pride in its commitment to sustainability and responsible business practices. We strive to minimize our environmental impact, promote social responsibility, and contribute to the well-being of the communities in which we operate. Our sustainability initiatives range from energy-efficient operations to community engagement programs, reflecting our dedication to making a positive difference in the world.

Equal Opportunity Employer: AccorHotel is an equal opportunity employer, embracing diversity and inclusion. We encourage applications from candidates of all backgrounds and experiences, recognizing the strength that diverse perspectives bring to our organization. Our hiring process is fair and transparent, and we believe in providing equal opportunities for professional growth to all our employees.

Job Positions/Locations/Ref Numbers:

• Job Position: Receptionist
• Location: Johannesburg, South Africa
• Ref Number: AH-RCP-JHB-2023

The role of a receptionist is pivotal in shaping the first impression of an organization. This multifaceted profession requires a combination of interpersonal skills, organizational acumen, and a customer-centric approach. Whether in the corporate world, healthcare, hospitality, or various other industries, receptionists serve as the initial point of contact, playing a crucial role in enhancing the overall experience for clients, customers, and visitors. Let’s delve into the key aspects of the receptionist profession:

1. Frontline Ambassador: Receptionists are often the first individuals encountered by anyone entering an establishment. As such, they function as the frontline ambassadors, embodying the values and professionalism of the organization. Greeting visitors with a warm and welcoming demeanor sets the tone for a positive interaction and contributes to a favorable overall impression.

2. Communication Hub: Effective communication is at the core of the receptionist’s responsibilities. They manage a variety of communication channels, including phone calls, emails, and in-person interactions. Clear and concise communication is essential for providing information, directing inquiries to the appropriate parties, and ensuring a smooth flow of information within the organization.

3. Administrative Support: Receptionists play a vital role in providing administrative support to various departments within an organization. This may involve scheduling appointments, managing calendars, handling mail and deliveries, and performing other tasks that contribute to the overall efficiency of daily operations.

4. Customer Service Excellence: Customer service is a cornerstone of the receptionist profession. Whether dealing with external clients, internal staff, or vendors, receptionists must consistently deliver exceptional service. This includes addressing inquiries promptly, resolving issues courteously, and anticipating the needs of those they interact with to create a positive and memorable experience.

5. Confidentiality and Security: In many roles, receptionists handle sensitive information and play a key role in maintaining security and confidentiality. This includes managing access control, handling visitor logs, and safeguarding sensitive data. A high level of trustworthiness and discretion is crucial in these aspects of the role.

6. Multitasking and Time Management: Receptionists often juggle multiple responsibilities simultaneously. Efficiently managing tasks, prioritizing activities, and handling unexpected situations require strong multitasking and time management skills. The ability to stay organized in a fast-paced environment contributes to the overall effectiveness of the role.

7. Technology Proficiency: In the modern workplace, receptionists must be proficient in using various technologies. This includes operating phone systems, managing electronic calendars, utilizing office software, and potentially working with customer relationship management (CRM) tools. Technological aptitude enhances the efficiency and effectiveness of the receptionist’s daily responsibilities.

8. Professional Appearance and Demeanor: A polished and professional appearance, coupled with a courteous demeanor, is essential for receptionists. Their attire, conduct, and interpersonal skills contribute to creating a positive and professional atmosphere, reinforcing the organization’s brand and values.

9. Continuous Improvement: The receptionist role is dynamic, with opportunities for continuous improvement and professional growth. Receptionists who seek to enhance their skills, stay updated on industry trends, and actively contribute to the organization’s success often find avenues for career advancement within their chosen field.

Benefits: By joining AccorHotel as a Receptionist, you will have the opportunity to be part of a globally recognized brand committed to employee development and well-being. Our comprehensive benefits package includes:

• Competitive salary commensurate with experience
• Opportunities for career advancement within a global hospitality network
• Training and development programs to enhance your skills and knowledge
• Access to employee discounts on hotel stays, dining, and other services
• Health and wellness programs to promote work-life balance
• A supportive and inclusive work environment that values diversity

Eligibility: To be considered for the Receptionist position at AccorHotel, candidates must meet the following minimum qualifications:

• Matric (High School Diploma)
• A Qualification in Hospitality/Tourism will be advantageous
• Previous experience as a Receptionist, Front Office Representative, or equivalent
• 1-2 years of related experience or training is preferable
• Experience working with multiple phone lines is preferred
• Excellent customer service abilities are essential
• Strong organizational skills
• Guest-centric approach

Requirements: Candidates applying for the Receptionist position should be prepared to fulfill the following requirements:

• Maintain accurate visitor accounts and provide helpful information
• Respond promptly and courteously to customer requests during check-in, check-out, and throughout their stay
• Ensure the correct posting of all charges on guest accounts
• Implement security measures for credit and cash transactions, room key distribution, and guest confidentiality
• Maintain effective verbal and written communication with guests and all hotel departments
• Handle incoming calls professionally, transferring them to relevant departments
• Document all internal and external messages according to hotel procedures
• Keep an updated internal phone list for proper call transfers
• Screen reservation calls and provide accurate information
• Promote hotel amenities to increase revenues through product knowledge and selling skills
• Perform other duties as assigned by Management and Supervisors

How to Apply: Interested candidates are invited to submit their applications, including a resume and cover letter, to the online application form. Please ensure that the subject line of your email includes the reference number AH-RCP-JHB-2023 and the job title “Receptionist.”

Closing Date: The deadline for submitting applications is not specified.

Official Contact: For inquiries or additional information, please contact our Human Resources department by visiting our official website on www.accorhotel.com/careers.

AccorHotel is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We thank all applicants for their interest; however, only those selected for an interview will be contacted.