FNB vacancies in Gauteng opens a chance for you to join them as Client Service Specialist. What’s the job and what you should do for the position? The article below will give you sufficient information about the FNB vacancies.
First National Bank or highly known as FNB declares themselves as an extraordinary existence that can bring change to their surroundings. Growing with them means that you will not do something usual but play a role in society and bring change to your clients and life itself.
There will be uncountable opportunities when you work in this company to make a difference and at the same time grow your skills to the fullest. If you are a dedicated person who loves to face challenges and stand at the pinnacle of your career life, then this opportunity should be yours.
Join through FNB vacancies to challenge your limit and make changes to people’s life with your hand. Learn more about what you should do to apply for this opportunity by reading the text until the end.
Job Description
Job title: FNB Vacancies: Client Service Specialist Jobs
Recruiter: FNB
Reference Number: IRC231161
Location: Gauteng
Type: Permanent
Duties
In general, the FNB vacancies have duties to deliver the best service to customers. Yet in detail, you can check the points below to know what you are going to be responsible for:
- Drive significant growth and profitability in the context of cost management
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Maximize cross sell opportunities and strengthen client relationships
- Prepare business communication that is of a professional standard
- Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and the consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Track, control and influence sales activities with the specific aim to increase sales efficiencies
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
Eligibility and Requirements
The minimum requirements for the FNB vacancies are as follow:
- Grade 12 or relevant tertiary qualification.
- 2 year Customer Care/ Call Centre environment experience.
- Experience of dealing with high level customer queries in a Customer Care environment.
Additionally, there are also some requirements that you cannot miss out:
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
- No Referral plan is assigned to this job
Application
For the application to FNB vacancies, you just need to click the link and choose “Apply Now” on the page. Further instructions can be found in the next steps.
Closing Date
The closing date for the FNB vacancies is on 27 September 2022. submit your application as soon as possible before the deadline comes up.
Hopefully this opportunity will be yours and good luck for your future career!