The Ethekwini Municipality, located in the vibrant city of Durban, KwaZulu-Natal, South Africa, is currently seeking applications for the position of Trainee Applications Engineer. This role, a temporary position graded at T10, is crucial for supporting the Information Management Unit within the Applications and Projects Department. With a closing date of July 5, 2024, this opportunity offers aspiring IT professionals a chance to gain valuable experience and contribute to the municipality’s technological advancements.
Job Purpose
The primary purpose of the Trainee Applications Engineer position is to devise and design computer system requirements that address business problems. The role involves formulating procedures for solutions and participating in the analysis, development, documentation, implementation, and maintenance of computer systems. Reporting to the Senior Manager (Applications & Maintenance), the trainee will gain hands-on experience in various aspects of system development and support.
Key Responsibility Areas
Participation in Designing Business Solutions
A key responsibility of the Trainee Applications Engineer is to actively participate in and improve their understanding of the processes and procedures involved in designing, building, and implementing effective business solutions. This involves:
- Engaging in Team Activities: Collaborating with experienced engineers and other team members to understand the practical aspects of system design.
- Learning Design Methodologies: Gaining insights into various design methodologies used in developing business solutions, ensuring that the trainee can contribute meaningfully to ongoing projects.
- Contributing to Solution Implementation: Assisting in the implementation phase of projects to understand the end-to-end process of deploying business solutions.
Understanding System Development Life Cycle (SDLC)
The trainee will improve their understanding of the methodology used throughout the System Development Life Cycle (SDLC) through practical application and seeking clarification on processes. This involves:
- Practical Application: Applying theoretical knowledge in real-world scenarios to understand the different stages of SDLC, including planning, analysis, design, implementation, and maintenance.
- Seeking Clarification: Actively asking questions and seeking guidance from senior team members to solidify their understanding of SDLC processes.
- Documenting Learning: Maintaining detailed notes and documentation of the learning process to reference and build upon in future projects.
Preparing and Maintaining System Documentation
Another critical responsibility is to prepare and maintain system documentation related to technical, operating, and training manuals. The trainee will:
- Create Technical Documentation: Develop detailed technical documents that outline system specifications, configurations, and troubleshooting steps.
- Maintain Operating Manuals: Ensure that operating manuals are up-to-date and accurately reflect the current state of systems.
- Produce Training Materials: Create training materials to assist end-users in effectively utilizing new systems and technologies.
- Circulation and Security of Documentation: Manage the distribution of documentation and ensure that it is stored securely, protecting sensitive information.
Providing Support for Existing Applications
The trainee will also provide support for existing applications by acquiring knowledge, analyzing, and resolving faults, or escalating unresolved problems for further attention. This includes:
- Knowledge Acquisition: Continuously learning about the existing applications and their functionalities to provide effective support.
- Fault Analysis and Resolution: Identifying, analyzing, and resolving issues within applications to ensure their smooth operation.
- Escalation of Issues: Recognizing when a problem requires escalation and ensuring that it is directed to the appropriate personnel for resolution.
Competencies Required
The role of Trainee Applications Engineer demands a diverse set of competencies to succeed. These include:
- Business Communication: Effectively communicating with stakeholders, including team members, managers, and end-users, to understand and address their needs.
- Consulting: Providing expert advice and guidance on IT-related matters to improve business processes.
- Planning & Organising: Efficiently planning and organizing tasks to meet project deadlines and goals.
- Oral Communication: Clearly articulating ideas and solutions during team meetings and presentations.
- Written Communication: Producing clear and concise documentation, reports, and emails.
- Advice & Guidance: Offering informed advice to colleagues and end-users on best practices and solutions.
- Data Conversion: Converting data from one format to another to ensure compatibility with various systems.
- Operations: Understanding and managing the operational aspects of IT systems and applications.
- Installation & Integration: Installing and integrating new software and hardware solutions into existing systems.
- Learning Orientation: Demonstrating a continuous willingness to learn and adapt to new technologies and methodologies.
Essential and Preferred Requirements
Essential Requirements
To qualify for the Trainee Applications Engineer position, candidates must meet the following essential requirements:
- Educational Qualification: A Diploma (NQF Level 6) in the Information and Communication Technology (ICT) field or any other related and equivalent qualification.
- Driving License: A valid motor vehicle driving license is necessary.
- Computer Literacy: Proficiency in computer usage, including software and hardware, is essential.
Preferred Requirements
While not mandatory, the following qualifications are preferred for candidates applying for this role:
- Higher Educational Qualification: A Degree (NQF Level 7) in Information and Communication Technology (ICT) or any other related and equivalent qualification.
Compensation and Benefits
The Ethekwini Municipality offers a competitive remuneration package and various benefits for the Trainee Applications Engineer position:
- Basic Salary: The position offers a basic salary ranging from R297,857.87 to R386,635.32 per annum, depending on qualifications and experience.
- 13th Cheque: Employees are entitled to a 13th cheque, providing additional financial security.
- Housing Subsidy: A housing subsidy is available to assist with accommodation costs.
- Leave: Generous leave provisions are included, ensuring work-life balance.
- Medical Aid: Access to medical aid benefits is provided.
- Pension Fund: Employees are enrolled in a pension fund, ensuring financial stability in retirement.
Application Process
Interested candidates must apply online through the Ethekwini Municipality’s e-recruitment portal. The closing date for applications is July 5, 2024. For further information or assistance with the application process, candidates can contact Hlengiwe Mhlongo at 031 3227736.
Conclusion
The Trainee Applications Engineer position at the Ethekwini Municipality offers a valuable opportunity for aspiring IT professionals to gain practical experience and contribute to the municipality’s technological advancements. With a comprehensive understanding of business solution design, SDLC, system documentation, and application support, successful candidates will be well-equipped to advance their careers in the ICT field. The competitive compensation package and benefits further enhance the attractiveness of this role, making it an excellent starting point for those looking to make a meaningful impact in their community through technology.