Ethekwini Municipality, located in Durban, KwaZulu-Natal, South Africa, is seeking qualified candidates for the position of Principal Clerk. This permanent role falls under the SIZAKALA Customer Services department, specifically within the Southern Area’s Regional Customer Care Centre. The position is crucial for ensuring efficient customer service operations in line with Batho Pele principles and the unit’s vision. This article provides a comprehensive overview of the Principal Clerk vacancies, including job responsibilities, required competencies, and the benefits associated with the position.
Job Details
Position Overview
- Job Title: Principal Clerk
- Job Type: Permanent
- Job Grade: T07
- Division: Southern Area
- Department: Customer Services
- Branch: Regional Customer Care Centre
- Vacancy Group: SIZAKALA Customer Services
- Reporting To: Supervisor (Customer Care)
- Location: Durban, KwaZulu-Natal, South Africa
- Reference Number: ETH240717-3
- Job Number: 53000272
- Closing Date: 2024/08/02
Job Purpose
The primary goal of the Principal Clerk is to provide customer and related services in line with the principles of Batho Pele, ensuring high-quality service delivery to Ethekwini Municipality customers.
Special Conditions
- Interchangeable Posts: Principal Clerk positions are interchangeable within the department at the discretion of the Head.
- Physical Requirements: Must be physically capable of carrying out the duties of the post.
Key Responsibility Areas
The role of Principal Clerk encompasses a wide range of responsibilities designed to support the smooth functioning of customer services. Key duties include:
Customer Service
- Information Sharing and Query Handling: Attend to information sharing, queries, and complaints from customers regarding various municipal services.
- Application Processing: Receive and scrutinize applications for vending permits from prospective street traders, and process applications for business licenses for food handling, entertainment, and hawking, in accordance with the Business Licensing Act.
Administration
- General Administration: Perform general administrative duties such as filing, maintaining literature and information, and completing a transactional management register daily.
- Related Duties: Undertake additional related duties as required to support customer services.
Competencies
To excel in the role of Principal Clerk, candidates must demonstrate a range of competencies:
Core Competencies
- Attention to Detail: Ensure accuracy and thoroughness in all tasks.
- Ethics and Professionalism: Uphold high ethical standards and professionalism.
- Organisational Awareness: Understand the municipality’s structure, operations, and culture.
- Planning and Organising: Effectively plan and organize work tasks.
- Business Processes: Have a good understanding of business processes and practices.
- Use of Technology: Be proficient in using relevant technology and software.
Interpersonal Competencies
- Interpersonal Relationships: Build and maintain positive relationships with colleagues and customers.
- Communication: Communicate effectively, both verbally and in writing.
- Client Orientation and Customer Focus: Demonstrate a strong focus on customer service and client orientation.
Personal Competencies
- Action Orientation: Take initiative and act promptly to address issues.
- Resilience: Show resilience and adaptability in a dynamic work environment.
- Change Readiness: Be prepared and willing to adapt to change.
Essential and Preferred Requirements
Essential Requirements
- Educational Qualification: Grade 12 (NQF Level 4) or equivalent.
- Experience: Minimum of 2 years of relevant experience.
- Computer Literacy: Proficiency in using computers and relevant software.
Preferred Requirements
- Educational Qualification: Grade 12 (NQF Level 4) or equivalent, plus an Administrative Certificate.
- Experience: 3 years of relevant experience.
Benefits and Compensation
The position of Principal Clerk at Ethekwini Municipality comes with a comprehensive benefits package designed to support the well-being and financial security of employees.
Salary
- Basic Salary Range: R208,686.56 to R270,896.51 per annum.
Additional Benefits
- Housing Subsidy: Yes
- Leave: Yes
- Medical Aid: Yes
- Pension Fund: Yes
- 13th Cheque: Yes
- Other Allowances: Not applicable
Application Process
Interested candidates who meet the specified criteria should submit their applications online at this link. Applications must reach the Corporate Services Department: Human Resources Section by the specified closing date.
Contact Information
- Contact Name: Lily Tandabantu
- Contact Telephone: 031 3227701
Conclusion
The Principal Clerk position at Ethekwini Municipality is a vital role that supports the efficient delivery of customer services. The position offers a competitive salary and a comprehensive benefits package, making it an attractive opportunity for qualified individuals. Candidates who possess the required skills, experience, and competencies are encouraged to apply, ensuring they adhere to the application process and closing date. This role provides an excellent opportunity to contribute to the community and enhance the quality of municipal services in Durban, KwaZulu-Natal.